Q: What services does SwitcheOn use?
A: SwitcheOn utilizes the 4G LTE Verizon Wireless network but you do not need to create a Verizon account. SwitcheOn takes care of the cellular interface so you never talk to anyone, ever, at Verizon. You can use SwitcheOn with any cell provider with the SwitcheOn smart phone app.
Q: What is a Channel?
A: At SwitcheOn, we call the dangling outlet plugs "Channels." So a two channel box has two independently controlled plugs while a four channel box has four independently controlled plugs.
Q: How much power can I run through SwitcheOn?
A: SwitcheOn has a 15 amp slow-blow fuse soldered to its board. SwitcheOn does not use a circuit breaker because SwitcheOn is weather proof, and adding a circuit breaker to the board would eliminate that feature.
Q: Can I use SwitcheOn outside?
A: Yes you can. SwitcheOn was designed to be used outside and in fact SwitcheOn is very popular in Alaska where aircraft are parked outside all winter at tie-down posts that have power. So SwitcheOn sits outside all winter in very harsh conditions and performs fine.
Q: What kind of warranty does SwitcheOn have?
A: SwitcheOn has a lifetime warranty as long as you continue to pay for its services.
Q: How do I get technical support for SwitcheOn?
A: SwitcheOn has a dedicated customer support email that is
[email protected]. Gallagher Aviation also tries to assist but if there are technical issues, please contact SwitcheOn support.
Q: I seem to be getting radio frequency interference that is degrading SwitcheOn performance. What can I do?
A: Ever encounter a dead zone while talking to someone on your cell phone? Well, SwitcheOn is basically a cell phone so just like your phone, SwitcheOn can encounter radio frequency interference from noisy devices such as small refridgerators that are popular in small t-hangars. We recommend unplugging devices through a process of elimination. You can buy filter plugs to help reduce the electrical noise. You can get a remote antenna that Gallagher Aviation sells. There are a variety of methods to reduce radio frequency interference. SwitcheOn is dedicated to help, so if there are issues please contact support at
[email protected].
Q: I think I blew the fuse on my SwitcheOn. How do I get this fixed?
A: If you blew the 15 amp fuse, SwitcheOn will need to be sent in for repair. Repairs are turned within a day so you won't be without it for long. Please ship SwitcheOn to SwitcheOn Missouri, 7703 E Hwy 7, Clinton, MO 64735. When you ship SwitcheOn back, please be sure to include a readable not that includes; 1. A description of the problem, 2. Your name and contact information (phone and email), and 3. Return address information.